Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of Testlaa, including our websites, admin portals, student applications, APIs, mobile experiences, and related services (collectively, the "Service"), operated by or on behalf of Freshbix ("we", "us", "our").

By creating an account, accepting an invitation, logging in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, Acceptable Use Policy, and (where applicable) Institution Agreement, AI Usage and Disclaimer Policy, and Refund and Cancellation Policy, each incorporated by reference.

If you use the Service on behalf of an institution (such as a college or training organisation), you represent that you have authority to bind that institution, and "you" includes both the individual user and the institution.

If you do not agree to these Terms, you must not access or use the Service.

You must be at least the age of majority in your jurisdiction, or have verifiable consent from a parent, guardian, or authorised institution, to use the Service. Institution-managed student accounts are provisioned by the institution.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@testlaa.com if you suspect unauthorised access.

We may suspend or terminate accounts that violate these Terms, applicable law, or institutional policies. Institutions may deactivate student or admin accounts in accordance with their internal policies.

• Provide accurate registration information and keep it up to date.
• Do not share passwords, OTPs, or access tokens except through approved institutional processes.
• Do not create multiple accounts to evade restrictions, quotas, or enforcement actions.

Testlaa provides placement-readiness and assessment tools, including exam authoring and delivery, cohort management, analytics, study plans, comments, notifications, and optional AI-assisted features. Features available to you depend on your role, subscription, and institutional configuration.

We may modify, add, or discontinue features with reasonable notice where practicable. Beta or preview features are provided "as is" and may change or be withdrawn at any time.

The Service is a technology platform. We do not guarantee employment outcomes, grades, accreditation, or certification unless expressly agreed in a separate written contract with an institution.

Where an institution engages Testlaa, the institution is responsible for rostering users, configuring exams, communicating institutional rules to students, and complying with applicable education and data-protection laws.

Institution administrators and cohort administrators act on behalf of the institution. Their actions within the Service (including creating exams, viewing results, deleting study plan tasks, and bulk-uploading students) may be logged for audit and support purposes.

Disputes between students and their institution regarding academic decisions, grading policies, or disciplinary matters are between the student and the institution. We may assist with technical access issues but are not a party to academic adjudication.

Your use of the Service must comply with our Acceptable Use Policy. Prohibited conduct includes cheating, sharing exam content, scraping, reverse engineering, harassment, uploading malware, and circumventing proctoring or access controls.

We may investigate suspected violations and cooperate with institutions. We reserve the right to remove content, restrict functionality, and report unlawful activity to appropriate authorities where required by law.

We retain all rights in the Service, software, branding, documentation, and underlying technology. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose during your authorised access period.

Institutions and users may upload or create content (including questions, exams, comments, and profile information). Institutions and users retain ownership of their content subject to the licence below.

By submitting content to the Service, you grant us a worldwide, royalty-free licence to host, store, reproduce, display, and process that content solely to operate, secure, improve, and support the Service, and as otherwise described in the Privacy Policy and Institution Agreement.

You must not upload content that infringes third-party intellectual property, violates privacy rights, or contains unlawful material. You represent that you have all necessary rights to submit content you provide.

Certain features may use artificial intelligence or automated analysis, including post-exam study plan suggestions, skill mapping, and related recommendations. These features are governed by our AI Usage and Disclaimer Policy.

AI outputs are assistive and may be inaccurate or incomplete. They do not replace instructor judgment, institutional curriculum, or professional advice.

Our collection and use of personal data is described in our Privacy Policy. Where we process personal data on behalf of an institution, we act as a data processor (or service provider) for institution-controlled data, and the institution acts as the data controller for student and roster data it uploads.

Institutions are responsible for providing appropriate notices and obtaining lawful bases or consents from students and staff as required by applicable law.

Paid subscriptions, pilot programmes, and enterprise agreements are subject to pricing agreed with the institution or shown at checkout. Fees, taxes, invoicing terms, and refunds are further described in our Refund and Cancellation Policy and any executed order form or Institution Agreement.

Failure to pay applicable fees may result in suspension of access after reasonable notice, except where suspension would jeopardise student exam integrity during an active scheduled assessment window—in which case we will coordinate with the institution where possible.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant uninterrupted or error-free operation, that defects will be corrected, or that the Service will meet every institutional requirement without configuration or integration effort.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER FRESHBIX NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU OR YOUR INSTITUTION TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR 50,000 (FIFTY THOUSAND INDIAN RUPEES), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such limitation is prohibited by law.

You agree to indemnify and hold harmless Freshbix, its affiliates, and personnel from claims, damages, losses, and expenses (including reasonable legal fees) arising from your content, your use of the Service in violation of these Terms or applicable law, or your violation of third-party rights.

Institutions additionally agree to indemnify us for claims arising from institution-provided content, roster data, exam policies, or instructions that cause us to process data unlawfully due to the institution's failure to provide required notices or consents.

You may stop using the Service at any time. Institutions may request account closure subject to contractual notice periods and data export windows described in the Institution Agreement.

We may suspend or terminate access immediately for material breach, security risk, non-payment (where applicable), or legal requirement. Upon termination, your right to access the Service ceases, but sections intended to survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) remain in effect.

We may retain certain records as required by law, for billing, dispute resolution, security, and backup retention schedules described in the Privacy Policy.

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to mandatory consumer protections and institution contract terms, disputes shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India. Parties will attempt good-faith resolution before initiating formal proceedings.

For enterprise customers, dispute resolution or arbitration terms in a signed Institution Agreement or order form prevail over this section to the extent of any conflict.

We may update these Terms from time to time. We will post the revised version with an updated "Last updated" date and, where changes are material, provide notice through the Service, email, or institution administrators.

Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires explicit consent for specific changes.

Questions about these Terms may be sent to legal@testlaa.com. Institutions with executed agreements should also contact their account manager.